Shipping Policy

Effective Date: April 3, 2025

Thank you for shopping with Dejlah. We strive to provide you with an excellent shopping experience by ensuring prompt and reliable delivery of your products. Please read our Shipping Policy carefully to understand our processes and how we handle shipping.

1. Shipping Locations

We are pleased to offer shipping within Australia and internationally. The following details apply to each region:

• Australia: We ship to all states and territories across Australia, including remote and regional areas.

• International: We offer international shipping to select countries. Please see the list of supported countries at checkout. If your country is not listed, please contact us at officialdejlah@gmail.com for more information.

2. Processing Time

Orders are typically processed within 1-2 business days from the time of purchase. Please note that processing times may vary during peak seasons or due to unforeseen circumstances, but we will notify you of any significant delays.

3. Shipping Rates

Shipping fees are calculated based on your order size, destination, and the delivery method you choose. We offer the following shipping options:

• Standard Shipping: This is our most affordable option, and delivery times generally range from 5-10 business days.

• Express Shipping: For faster delivery, we offer express shipping, which typically takes 1-3 business days.

Free Shipping: We offer free standard shipping on orders over $[insert amount] within Australia. International customers may be eligible for free shipping based on their order size, which will be calculated at checkout.

4. Delivery Times

Delivery times may vary depending on your location and the shipping method chosen. The following are approximate delivery times:

• Within Australia:

  • Standard Shipping: 5-10 business days

  • Express Shipping: 1-3 business days

• International Shipping:

  • Standard Shipping: 7-20 business days (depending on destination)

  • Express Shipping: 3-7 business days (depending on destination)

Please note that delivery times may be impacted by external factors such as customs processing and weather conditions.

5. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the tracking link provided.

6. Customs, Duties, and Taxes (For International Orders)

For international orders, customs duties and taxes may be applied by your country upon arrival. These charges are the responsibility of the customer and will be billed directly to you by the courier or customs agency. Please be aware of your country's customs regulations before placing an order.

7. Missing or Damaged Items

If your order arrives damaged or items are missing, please contact us within 7 days of receipt at officialdejlah@gmail.com. We will investigate the issue and work with you to resolve it promptly.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are marked as "Delivered" by the shipping carrier. If your tracking information shows that your package was delivered but you cannot locate it, please contact your local post office or courier provider. You may also want to file a claim with the carrier.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at officialdejlah@gmail.com. We will do our best to assist, but cancellations can only be processed before the order has been shipped.